Frequently Asked Questions

Once you have found your gown off the rack, your consultant will take your measurements and fill the appropriate contracts.

There are 2 options when ordering a dress from the floor.

Option 1

The dress is ordered to the closest corresponding size on the Poshfair size chart based on your measurements. With this option, it’s expected to have some alterations to perfect the fit, length and bustle on your gown once it arrives. And you pay for alterations.

Option 2

The dress is ordered as a custom fit. With this option, we take the measurements and the dress is made according to the measurements. This option has 10% fee (from the dress cost) associated with it. In most of the cases, no alterations are required.

If the alterations are required, then Poshfair covers it if the customer's size hasn’t changed. If the customer's dimensions have changed since the dress was ordered, the customer pays for alterations.

Yes. If you don’t find a dress in our salon, or any other stores, but you have a specific design in mind, you can order either a modified version of the existing dress from our collection or we can design a brand new gown and send it to be made in our workshop in Europe.

With custom design, the dress is made according to the measurements. The price for custom design is calculated based on the design complexity, fabrics to be used, and size.

The processing of custom dress takes 4-6 months.

No, once we send the customer approved custom dress parameters no changes will be accepted.

Expect to purchase your dress at the first or second appointment.

Our production time differs from other stores. The average production time for our designer gowns is 3-4 months on average and this includes a time allotment for doing your alterations in store. This is because we work directly with our production team.

For wedding gowns made through a custom design, the processing time is 4-6 months.

We recommend that you budget on average of $3000 for a designer gown. Our gowns start at $1,000 but the majority range from $1,000-$10,000.


We do have a line of dresses under $1000 though. They are made with the same quality fabrics but have simpler designs, and that helps to keep the price lower.

Yes, we do once in a while when we need to refresh a collection. We advertise sample sales on our website and social media in advance.

Gowns require a 60% deposit at the time of purchase with the balance due when the gown arrives at the salon. As gowns are made to order, there are no refunds, credits or exchanges.


Sample gowns and accessories, including veils, must be paid in full at time of purchase.


Alteration costs are not included in the price of your gown, this fee is extra and varies dependent on your gown.


We accept Visa, Mastercard, debit and cash. We do not accept cheques.


Gown financing is available, please inquire for details.

All sales on custom dresses are final and cannot be cancelled after the point of purchase. Due to the special nature of our merchandise, we cannot accommodate exchanges or refunds under any circumstances. In addition, our vendors are unable to cancel or make any changes or modifications to any order once it has been placed. Please be sure of the style, size, color, and any other specifications before submitting your order.